Customer Service

Every business with customers knows the importance of customer service and its key role in generating growth, profitability and efficiency. It’s a difficult balance between the demands of running your brokerage and keeping clients’ needs in mind. Sarah Richards and Tamika Marks will teach you techniques and strategies to keep your client as the priority of your brokerage while managing day-to-day commitments. Prioritizing clients will always be a key to success, learn how Sarah and Tamika maintain exceptional customer service in their brokerages.  

Instructors:

Sarah Richards, Broker/Owner, Spring Mountain Realty PLLC

With over 20 years of experience in the real estate industry, I am a seasoned REO Broker and Short Sale Specialist who operates a fully-equipped and diversified full-service brokerage office. My office is equipped with the latest technologies and equipment, providing sufficient capacity to perform all the necessary services required in the field. My marketing efforts are focused on reaching individuals who believe that homeownership is unattainable, with a goal of creating new homeowners wherever possible. As a holder of a Bachelor's Degree in Business Management and a Master's Degree in Business Administration, I possess several certifications in REOs and Short Sales, including CDPE, HAFA, Equator, and RES NET CERTIFIED. My objective is to provide end-to-end assistance in real estate transactions, from Cash For Keys to the actual Closing. My priority is to make the process as smooth and efficient as possible, utilizing my expertise to make the journey as fast and painless as possible. Rest assured, I am here to assist you with anything and everything you need to make your real estate experience a success.

Tamika Marks, Managing Broker, Trademarks & Associates LLC

As Managing Broker of Trademarks & Associates, LLC, and a Chicago native, Tamika Marks has achieved a proven track record in residential sales of both REO and non-REO assets over the past 19 years. In recent years, she has focused specifically on the disposition of reverse mortgage REO properties and has obtained a designation of Senior Real Estate Specialist. Offering personalized service to each one of her clients is her specialty, and providing excellent customer service to her fellow colleagues and service partners is the very foundation of her business.